Warranty

Warranty Conditions

For Doors Purchased before February 2024

Manufacturer means Centurion Garage Doors Pty Ltd (ACN 101 785 371).
Purchaser means the buyer of the product from the Manufacturer. Where the Buyer is a Builder, Developer or Reseller who has on sold the product the Purchaser means the first buyer from that Builder, Developer or Reseller.

1. Warranty Terms

Subject to the specific limitations and exceptions detailed in Clause 4, the Manufacturer warrants all new products to be free from defects in materials and workmanship under normal use and service, limited to making good any such defect or at the absolute discretion of the manufacturer replacement of the defective part PROVIDED THAT notice of any claimed defect in material and/ or workmanship on any product shall have been provided in writing, along with proof of purchase to the Manufacturer within the period prescribed in Clause 2 from date of installation or supply of the said product(s).

2. Warranty Period

Residential Doors

• A & AA Roller Doors
• Regency, Georgian, Settler & Mediterranean Sectional Doors (including Sovereign/Smooth Panel and Flexographic designs)
• Timbalook Sectional Doors
• Custom Aluminium (“Sunshine” and “Architectural” Series) Sectional Doors.

Note: a Multi Dwelling Residential application is an application where more than 2 vehicles usually access the door (i.e. an apartment complex with a common car park)

Commercial Doors

• B Roller Doors

Avanti Door Openers

• Avanti Euro-Lift, Avanti Euro-Glide, Avanti Pro.

All other Models warranties as provided by the manufacturer of the unit.

Industrial/Commercial

Warranties as provided by the unit manufacturer.

Installation

3. Liability

In the event of a warranty claim, the Manufacturers Liability is limited to repair or replacement, at the absolute discretion of the Manufacturer of the defective part. In order to affect a repair it may be necessary for the product to be returned to the Manufacturer. The Manufacturer shall have no liability for any loss and damage (including consequential loss and damage, loss of use or profits), or any costs associated with security of the property.

The manufacturer reserves the right to touch up on site pre-painted surfaces on its range of garage doors.

4. Limitations and Exclusion

1. This warranty does not apply to any defect, loss or damage arising or caused directly or indirectly by or as a result of:-
   1. faulty installation where installation was not carried out by the Manufacturer.
   2. the door striking any foreign object (e.g. car, bin) during travel.
   3. any masonry rendered or other surfaces cracking or collapsing during or after installation of the door
   4. any weakening or collapse of the structure to which the doors are affixed occurring any time after installation
   5. any damage to or deterioration in the condition of the doors occurring in transit by customer nominated or appointed carrier or occurring after delivery and prior to installation
   6. any defect (including defects in component parts or accessories) rising from or attributable to the failure to carry out normal preventive maintenance or adjustment
   7. any additional defect damage or deterioration arising from or attributable to the operation of the door after it is known to be defective
   8. any door being installed within 800 metres of the sea or other body of water of equivalent or greater salt concentration or in an area subject to industrial fall out
   9. any fault or surge in customer’s electricity supply
   10. any incorrect or unreasonable use
   11. any modifications or repairs carried out by unauthorised persons
   12. any failure by the purchaser to regularly service and maintain the products in accordance with the manufacturers recommendations
2. Items specifically excluded from Warranty:
   1. Batteries
   2. Fuses
   3. Globes
   4. Sensitivity adjustments
   5. Products sold as factory seconds or reconditioned
3. Unpaid accounts – The manufacturer specifically excludes all warranty obligations for any product for which it has not been paid in full.
4. Colour Variations:
   1. Timber look Doors
      Timber look products are designed to mimic natural timber and as such variations in colour do occur and are considered desirable. The Manufacturer specifically excludes all warranty claims for any variation in colour for all timber look doors. This includes variation both within a door and from door to doors and related accessories as applicable.
   2. Pre-painted Doors
      Pre-painted steel used by the manufacturer is mass produced and colour variations can occur between batches of products. The Manufacturer offers no warranty on colour variations and the warranty of the manufacturer of the steel shall prevail in the event of such warranty claims.
5. While the manufacturer’s products are long lasting and hard wearing under normal conditions, this warranty does not extend to inherent defects in steel or other material used in the manufacture. The Manufacturer will however, procure and assign to the Purchaser the benefit of the warranty of the manufacturer of the steel or other material.
   1. If the Manufacturer has at request of customer procured painting, powder coating or other surface application to its product this warranty does not extend to such painting, powder-coating, or other surface application. For this purpose Manufacturer at all times acts as agent of customer. The Manufacturer may as a service to the customer but without any legal obligation to do so, assist customer to obtain redress in respect of any defect.

5. Transfer of Warranty

This warranty is for the express benefit of the Purchaser and is not transferable to any other party without the express written permission of the Manufacturer.

6. Future Modifications

The Manufacturer may make such modifications to any existing or future models of the Unit/Units as it deems necessary without incurring any obligation to incorporate such modification in Unit/Units previously sold or to which this warranty may relate.

7. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits to the Purchaser under our warranty are in addition to (and don’t exclude, restrict, or modify) any other rights and remedies the Purchaser may have under the Australian Consumer Law